Cookies Policy

About cookies

Cookies are small text files or similar data files that may be placed on your computer, mobile phone, tablet or other device when you visit a website. They allow a website to recognise a device or remember information about a visit. Cookies are commonly used across the internet and do not normally operate as software programs or give a website access to unrelated files on your device.

Koala88 Casino may use cookies, web beacons, pixels, tags, local storage and similar technologies. In this policy, we use the word cookies to refer to these technologies generally. Some cookies may be placed by us, while others may be placed by service providers that support website operations, security, analytics, advertising or other functions.

The information collected through cookies may include details such as your device type, browser type, operating system, approximate location, language preferences, pages viewed, links selected, session times, referring website and certain actions taken on the website. Cookie information may be combined with other information where permitted and where necessary for the purposes described in our Privacy Policy.

Cookies do not usually identify you by name on their own. However, some cookies may be associated with account or device information, particularly where you log in or use account-related features. We handle information collected through cookies in accordance with applicable privacy requirements and our Privacy Policy.

Why we use cookies

Cookies help Koala88 Casino provide a reliable, secure and usable online service. Different cookies have different purposes, and a cookie may support more than one purpose. The categories below describe the main ways cookies and similar technologies may be used.

Essential cookies

Essential cookies support core website functions. They may help pages load correctly, maintain a secure session, remember information entered into forms, support account access and keep certain features available. They can also assist with traffic management, fraud prevention, technical monitoring and the protection of the website and its users.

These cookies are generally necessary for the website to work as intended. If you block or delete them, some services, account functions or security features may not operate properly. Essential cookies are not generally used to build a detailed profile of your interests.

Preference and functionality cookies

Preference cookies remember choices you make so that the website can provide a more convenient experience. They may remember settings such as language, region, display preferences, cookie choices or other options selected during a visit. Functionality cookies may also support features that you choose to use.

If these cookies are disabled, you may need to repeat certain choices each time you visit. Some personalised settings may not be retained, and selected website features may be less convenient or unavailable.

Performance and analytics cookies

Performance and analytics cookies help us understand how visitors use the website. They may show which pages are visited, how visitors move through the site, whether pages load correctly and where technical problems occur. This information can help us improve navigation, content, performance and the overall user experience.

Analytics information is generally assessed in aggregate or through identifiers connected with a browser or device. Where an analytics provider processes information for us, that provider may process data under its own terms and privacy information as well as our instructions or agreement.

Security and fraud-prevention technologies

Cookies and related technologies may help detect unusual activity, prevent unauthorised access, protect accounts, identify technical threats and support the integrity of transactions or other website interactions. These technologies may collect information about a device, browser, network connection or interaction with the website.

Security technologies may remain active even where optional cookies are declined, where they are required to protect the website, users or services. Information collected for security purposes may be retained for as long as reasonably necessary for investigation, prevention, compliance or dispute resolution.

Advertising and measurement cookies

Where used and permitted, advertising or measurement cookies may help us understand the effectiveness of campaigns, limit repeated advertising, measure referrals or show content that may be more relevant to a visitor. These technologies may be operated by third parties and may use information about browsing activity across websites or services.

Koala88 Casino does not use cookies to remove your responsibility for making informed choices about gambling. Advertising and promotional activity may be subject to applicable requirements, internal controls and your account or marketing preferences. You should use the available responsible gambling tools and information if gambling is no longer enjoyable or is causing concern.

Session and persistent cookies

A session cookie is generally used for the duration of a visit and is removed or expires when the browser session ends. Session cookies can help maintain navigation, remember temporary information and support secure interactions while you are using the website.

A persistent cookie remains on a device for a set period or until it is deleted. Persistent cookies may remember preferences, help recognise a returning device, support analytics or record a previous cookie choice. The period for which a cookie remains may vary according to its purpose and the settings of the service that places it.

Cookies may also be described as first-party or third-party cookies. First-party cookies are set by the website you are visiting. Third-party cookies are set by a different service that provides functionality, analytics, security, advertising or other support. Third-party providers may use their own cookies and may have separate privacy policies.

Managing your cookie choices

When available, you can use the cookie preference tool on the website to review or change your choices about optional cookies. Your preferences may be saved in a cookie or similar file so that the website can remember your selection. If you clear cookies, change devices or use a different browser, you may be asked to make your choices again.

You can also manage cookies through your browser or device settings. Most browsers allow you to view stored cookies, delete selected cookies, block cookies from particular websites, block third-party cookies or reject cookies generally. The steps vary between browsers and devices, so you should review the help or privacy settings for the software you use.

• Delete existing cookies from your browser or device.
• Block new cookies from being stored.
• Allow cookies only from selected websites.
• Block third-party cookies while allowing first-party cookies.
• Receive a notification before a cookie is placed, where your browser supports that option.

Blocking all cookies may affect the availability, security or performance of the website. You may be unable to log in, keep a session active, save preferences or use some account and website functions. Removing cookies may also reset choices that you have previously made. For this reason, you may prefer to block only optional cookies rather than all cookies.

Changing browser settings does not necessarily remove information that has already been collected by a third-party provider. To manage third-party technologies, you may need to use the controls provided by that provider. We cannot guarantee the effectiveness, availability or content of external cookie-management tools.

Third-party services and links

Koala88 Casino may use third-party services to support functions such as website hosting, analytics, security, identity or account services, payment-related processes, customer support, communications and marketing measurement. Those providers may use cookies or similar technologies in accordance with their own policies and the arrangements they have with us.

The website may also contain links to websites or services operated by other organisations. This Cookies Policy does not apply to external websites. We recommend reading the privacy and cookie information provided by each external service before using it or submitting personal information.

We take reasonable steps to select and manage service providers appropriately, but third-party services may change over time. A provider may update its technology, cookie names, retention periods or privacy information without direct control by Koala88 Casino. Where appropriate, we may update this policy or our cookie preference information to reflect material changes.

Privacy, retention and policy updates

Information collected through cookies may be used for the purposes explained in this policy, including operating the website, maintaining security, improving services, understanding website use and supporting communications or marketing where permitted. Our Privacy Policy explains in more detail how we collect, use, store, disclose and protect personal information, and how you may exercise applicable privacy rights.

We keep cookie information for no longer than reasonably necessary for the purpose for which it was collected, subject to legal, regulatory, security, operational and dispute-resolution requirements. Retention periods may differ between cookie types and service providers. Information may be retained in a form that does not identify an individual where it is used for statistical or operational purposes.

This Cookies Policy may be updated from time to time to reflect changes to the website, technologies, service providers, legal requirements or our practices. The updated version will be made available on this page, and the effective date may be changed when appropriate. You should review this page periodically so that you remain aware of how cookies are used.

If you have questions about this Cookies Policy or want to ask about your personal information or cookie preferences, please use the contact or support channel made available through the Koala88 Casino website. We will handle requests in accordance with applicable requirements and may need to verify your identity before responding.