- Established2023
- CurrencyAUD
- Game Providers78+
- LanguagesEnglish, Chinese, Vietnamese
Information we collect
Koala88 Casino may collect information that you provide directly, information created through your use of the website and information received from service providers where this is necessary for account administration, security or legal compliance. The amount and type of information collected may depend on the services you use, the transactions you make and the checks that apply to your account.
Account and contact information
When you register or communicate with us, information may include your name, date of birth, residential details, contact details, login information and account preferences. We may also keep records of communications with customer support, including questions, requests, complaints and other information needed to respond to you and maintain an accurate account history.
Verification and security information
To verify identity, eligibility and account ownership, we may handle verification documents and related information. This can include information shown on identity documents, details used to confirm your identity and records of checks carried out to prevent fraud, unauthorised access, money laundering and other prohibited activity. These checks help protect players, the website and the wider gambling environment.
Payment and transaction information
We may keep records of deposits, withdrawals, wagers, winnings, account balances, payment methods and transaction history. Payment providers may process payment details on our behalf. Where appropriate, we may receive limited payment information, such as confirmation of a transaction, its status or information needed to investigate a payment issue. We do not need to hold every detail of a payment method in order to maintain transaction records.
Technical, device and usage information
When you visit or use the website, technical information may be collected automatically. This may include your IP address, browser type, operating system, device identifiers, language settings, time zone, pages viewed, referring pages, approximate location, session activity and information about how you interact with the site. We may also handle cookie data and similar online identifiers.
How we use information
Information is used for purposes connected with providing and managing the online casino service. We aim to collect and use information that is relevant to these purposes and not to use it in a way that is inconsistent with the reason it was obtained.
- To create, operate and maintain your player account.
- To process deposits, withdrawals, wagers and other account transactions.
- To verify your identity, age, account details and eligibility where checks are required.
- To identify, prevent and investigate fraud, scams, money laundering, account misuse, collusion and other suspicious or prohibited activity.
- To provide customer support, investigate questions and resolve complaints or technical problems.
- To maintain website functionality, improve services, understand usage and help keep the site secure.
- To communicate with you about your account, service updates, security matters and transactions.
- To send marketing communications where permitted and where you have provided consent or another lawful basis applies.
- To meet legal, regulatory, tax, accounting, record-keeping and responsible gambling obligations that apply to the service.
- To establish, exercise or defend legal rights and to protect players, our business, service providers and other users.
Where we rely on consent for a particular use, you may withdraw that consent as described in the data rights section below. Withdrawing consent does not affect processing that took place before the withdrawal, and it may not stop processing that is required for account security, transactions or legal obligations.
Sharing information
Information may be shared with carefully selected providers that help operate the website and support players. These providers may assist with hosting, technology, identity and verification checks, payment processing, fraud prevention, customer support, communications, security, analytics and professional services. They should only use information as needed to provide their services or meet applicable requirements.
Information may also be disclosed where reasonably necessary to comply with a legal obligation, respond to a valid request, investigate suspected unlawful activity, protect a person from harm, enforce our terms or protect the rights and security of the website. We do not treat player information as public information. Any disclosure should be limited to what is reasonably needed for the relevant purpose.
Your privacy and data rights
You may have rights concerning the personal information we hold about you, subject to applicable requirements and reasonable identity checks. You can contact us to ask what information is held about you, how it is being used and, where appropriate, who it has been shared with. You may also ask us to correct information that is inaccurate, incomplete or out of date.
- Access your personal information and request an explanation of how it is used.
- Request correction of inaccurate, incomplete or outdated information.
- Request deletion of your personal information where there is no continuing reason for us to retain or use it.
- Withdraw consent to marketing communications at any time.
- Ask us to review a privacy concern or question about the handling of your information.
To exercise these rights, or to make a privacy or data request, email support@koala88casino.best. Please describe your request clearly and include enough information for us to identify the relevant account or records. We may need to verify your identity before providing information, making changes or completing a deletion request. This helps prevent information from being disclosed or changed by an unauthorised person.
You can withdraw consent to marketing by contacting support@koala88casino.best. You may also use an unsubscribe option in a marketing message where one is provided. Account, security, transaction and service communications may still be sent when they are necessary to operate the account, process activity, protect the service or meet legal obligations.
A deletion request may be limited where information must be retained for legal, security, fraud prevention, dispute resolution, accounting or other permitted purposes. If we cannot fully comply with a request, we will explain the relevant limitation in general terms where appropriate. We aim to handle privacy requests within a reasonable period and may ask for clarification if the request is incomplete or unusually broad.
Updates and general information
This Privacy Policy may be reviewed and updated from time to time to reflect changes to the website, services, technology, security practices or applicable requirements. The updated version will apply from the date it is made available on the website, unless a different effective date is stated. You should check this page periodically if you want to remain informed about how information is handled.
This policy is intended to provide clear general information about privacy practices at Koala88 Casino. It does not remove any rights or protections that apply to you under mandatory privacy or consumer requirements. If you have a question about this policy, the information connected with your account or a request to exercise your data rights, contact support@koala88casino.best.
